DataViz Explorer

A. For Customers With A DataViz Explorer Account:

 

1. Log In to your DataViz Explorer account: Navigate to your order history to locate the product for which you want a refund or exchange.

 

2. Submit A Refund Request: Click the “Refund/Exchange Request” button in your order details or use our Contact Form to provide:

 

• Order number

 

• Purchase date

 

• Reason for refund/exchange

 

B. For Customers Without A DataViz Explorer Account: Provide your order information manually via:

• Contact Form

 

• WhatsApp Us Here

 

• Email: [email protected]

 

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IMPORTANT! 💡: Include your order number, purchase date, email address used and a description of the issue. This allows us to verify your purchase before processing.

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1. Refund Eligibility Check: We verify that the product has not been downloaded, used, or customized. Only eligible products can be refunded or exchanged.

 

2. Refund Processing: Once approved, refunds are processed via PayPal or your original payment method. Customers do not go to PayPal to request a refund.

 

3. PayPal Money-Back Guarantee: Eligible purchases are covered by PayPal’s 30-day money-back guarantee for additional peace of mind.

 

4. Requesting A Refund

 

To request a refund under the eligible circumstances, you may contact us via any ONE of these methods:

 

• Contact Form: Submit a request here

 

• WhatsApp Us Here: Chat via WhatsApp

 

• WhatsApp Urgent Response Line: Urgent WhatsApp Chat

 

•  Website: https://datavizexplorer.org/dir

 

• Website QR Code: Scan QR Code

 

• Email: [email protected] – Include your order number, purchase date, and issue description

 

• Telephone: +1 246 284-2471 (WhatsApp Only)

 

• Mailing Address: Coverley Land, Coverley, Christ Church, Barbados, West Indies, BB17091

 

5. PayPal Buyer Protection.

 

If you paid using PayPal, you may be eligible for PayPal Buyer Protection, which allows you to dispute a transaction if:

 

A. You did not receive the product, or

 

B. The product was significantly different from its description.

 

Refund requests are initiated directly on our site — customers do not go to PayPal to request it. Once approved, refunds are processed via PayPal or your original payment method.

 

Additionally, for eligible purchases, PayPal offers a 30-day money-back guarantee. PayPal’s resolution window is typically 180 days from the purchase date. For more details, please visit: PayPal Buyer Protection.

 

6. Processing Time

 

Refund requests will be reviewed within 5–7 business days. If approved, refunds will be processed to your original payment method.

 

Refunds typically reach your account within 5–10 business days, depending on your payment method and bank processing times.

 

7. Non-Refundable Situations

Under these situations, you will NOT be eligible for a refund:

 

• Change of mind after purchase

 

• Incompatibility with your device or software

 

• Failure to download due to personal internet issues

 

• Partial use or partial download of the product

 

• Loss of access due to sharing account credentials

 

•  Products that have been modified, customized, or edited by the customer

 

•  Accidental purchases due to misclicks (unless duplicate purchase applies)

 

• Products purchased during a sale or promotion that was clearly stated as final sale

 

 

DataViz Explorer Discord Server Guidelines:-

By joining this server, you agree to follow these rules to keep our community safe, respectful, and helpful:

1. Be respectful. No harassment, hate speech, racism, sexism, death threats, or personal attacks.
2. Sensitive topics. Avoid discussions that may be overly sensitive or triggering.
3. No doxxing. Sharing personal information of yourself or others is strictly prohibited.
4. No malicious content. No viruses, crash videos, Grabify links, token grabbers, or any other harmful content. Posting such content will result in immediate expulsion.
5. No spam or disruptive content. Do not spam messages, soundboards, voice changers, or earrape in any channel. Violations will result in automated bans.
6. Keep it relevant. Stay on topic: data visualization, analytics, and related discussions. Post in the appropriate channels.
7. Dispute management. Heated arguments result in a timeout for all involved to cool down. Persistent misbehavior will lead to the dedicated ‘jail’ channel for rehabilitation.
8. Follow Discord’s Terms of Service. All members must adhere to Discord’s rules.
9. Foster a friendly environment. Everyone is encouraged to be nice, help each other, and contribute positively.
10. Rule changes. Your presence in this server implies acceptance of these rules, including any future changes, which may occur at any time without notice. It is your responsibility to stay updated.

By staying here, you acknowledge that violating these rules may result in warnings, timeouts, automated bans, or removal from the server.