DataViz Explorer is a Barbadian small business that is strictly an online platform helping learners (specifically beginners) to improve their skills in Data Visualization and Management by providing access to:

• Data Visualization & Management Resources
• Guides, Minicourses, Newsletters & Blogs
• Project Access, Articles & Tips
• eBooks, Podcasts, Audio Video Podcasts, Product Updates
• Tools & Templates

There is no physical onsite facility that allows for in-person training. Our EdTech hub is strictly an e-learning platform. All users need is access to a reliable internet connection and electronic/mobile devises. DataViz Explorer does NOT supply these.

Absolutely! Our customer support is available through several channels, detailed below. We ensure prompt assistance for all your needs.

Customer Support Availability

Our store’s default currency is BDS$ (Barbados Dollar). For your convenience, prices may also be displayed in other major currencies using real-time conversion rates.

Please note that your payment will always be processed in BDS$, and the final amount charged in your local currency may vary slightly depending on your bank or payment provider.

Yes! If you are not satisfied with your purchase, you may request a refund or exchange within *14 days* of your order, provided the product has not been downloaded, used, modified or customized. Once downloaded, the product has been considered ‘used’.

Refund requests are initiated directly on our site via our contact form or support system — customers should NOT go to PayPal to request it. We (DataViz Explorer) will start the refund process once we approve the refund, where it is processed through PayPal OR your original payment method.

Additionally, for eligible purchases, PayPal offers a 30-day money-back guarantee.

Please review our Refund & Returns Policy under Terms and Conditions.Click here

To access your account on DataViz Explorer, follow these steps:

1. Go to “My Account” at the top of the page.
2. Click on “Login” at the top of the page.
3. If you don’t have an account yet, click “Register” and fill in your details.
4. If you already have an account, enter your registered email and password, then click “Login”.
5. Once logged in, you can access your downloadable products, orders, and account settings.
6. If you encounter any issues, contact our support team or use the “Help/Support” chatbot.

Following these steps ensures you can easily manage your purchases and access all resources.

If you’ve forgotten your password or need to recover your account, follow these steps:

1. Go to “My Account” at the top of the page.
2. Click on “Lost your password?”.
3. Enter the email address associated with your account.
4. Check your email inbox for a password reset link.
5. Click the link and follow the instructions to create a new password.
6. Return to the “Login” page and sign in with your new password.

If you don’t receive the email within a few minutes, check your spam/junk folder, clear your browser cache, refresh page or contact our support team for assistance.

After logging in to your account on DataViz Explorer, follow these steps to download your products:

1. Go to “My Account” at the top of the page.
2. Click on “Orders” to see a list of your purchased or accessible products.
3. Find the product you want to download and click the “Download” or “PayPal” button next to it.
4. The product will begin downloading to your device.
5. For multiple downloads or re-downloads, repeat the steps above. WooCommerce tracks your downloads automatically.

For help contact Help/Support chat:

• Go to “Help Center Chat” at the top of the page.
• Alternatively, go to “WhatsApp Chat”

On DataViz Explorer, all downloadable products are tracked via your order. You can check the status of your download in your order details on our site.

WooCommerce logs each download, including the number of times it has been accessed and the date/time.

We highly value your feedback! To submit a bug report or suggest an improvement, please use our dedicated Contact Us form under the ‘Support’ category on our website.

You can also reach out via the General WhatsApp Chat or by launching the Datavizzi Chatbot for immediate assistance. Please provide as much detail as possible, including screenshots if necessary, to help us quickly address the issue.

Want to rate our performances so we can improve? Reach out via the Rating Box found at the bottom of our webpage.