To access your account on DataViz Explorer, follow these steps:

1. Click on “My Account/Login” at the top of the page.
2. If you don’t have an account yet, click “Register” and fill in your details.
3. If you already have an account, enter your registered email and password, then click “Login”.
4. Once logged in, you can access your downloadable products, orders, and account settings.
5. If you encounter any issues, contact our support team or use the Help/Support chat.

Following these steps ensures you can easily manage your purchases and access all resources on our site.

If you’ve forgotten your password or need to recover your account, follow these steps:

1. Go to “My Account/Login” at the top of the page.
2. Click on “Lost your password?”.
3. Enter the email address associated with your account.
4. Check your email inbox for a password reset link.
5. Click the link and follow the instructions to create a new password.
6. Return to the Login page and sign in with your new password.

If you don’t receive the email within a few minutes, check your spam folder or contact our support team for assistance.

After logging in to your account on DataViz Explorer, follow these steps to download your products:

1. Navigate to “My Account” at the top of the page.
2. Click on Orders to see a list of your purchased or accessible products.
3. Find the product you want to download and click the Download button next to it.
4. The product will begin downloading to your device.
5. For multiple downloads or re-downloads, repeat the steps above. WooCommerce tracks your downloads automatically.

If you encounter any issues downloading a product, please contact our support team via the Help/Support chat.

On DataViz Explorer, all downloadable products are tracked via your order. You can check the status of your download in your order details on our site.

WooCommerce logs each download, including the number of times it has been accessed and the date/time.

Important: Refunds or exchanges are only available for products that have not been downloaded. Once a download has been completed, the product is considered “used” and is not eligible for a refund.